Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Emmasweitzer
Level 7

White vertical lines on Screen with sound

Jump to solution

My new tv turned on with vertical lines and they lines move depending on what I click on the remote. The TV was unplugged overnight and it still happens. When the remote is used the tv still makes sound #onntv #rokutv

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: White vertical lines on Screen with sound

Jump to solution

@Emmasweitzer 

Thanks for the post.

As @Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
3 Replies
Emmasweitzer
Level 7

Re: White vertical lines on Screen with sound

Jump to solution

4BEBDE29-6E0C-4D59-A054-9D094B45B02E.jpeg

 

E3BBA666-5FC5-450D-828D-EAE2C98CFB7A.jpeg

 

0F08D505-4040-4C7D-80EA-4EA5E437AF3F.jpeg

 

0 Kudos
Visitor45763
Level 10

Re: White vertical lines on Screen with sound

Jump to solution

If it's new, I would pursue a warranty claim with the tv manufacturer (TCL, Onn?). Or, return it.



"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: White vertical lines on Screen with sound

Jump to solution

@Emmasweitzer 

Thanks for the post.

As @Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos