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Emmasweitzer
Reel Rookie

White vertical lines on Screen with sound

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My new tv turned on with vertical lines and they lines move depending on what I click on the remote. The TV was unplugged overnight and it still happens. When the remote is used the tv still makes sound #onntv #rokutv

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RokuDanny-R
Retired Moderator

Re: White vertical lines on Screen with sound

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@Emmasweitzer 

Thanks for the post.

As @Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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5 REPLIES 5
Emmasweitzer
Reel Rookie

Re: White vertical lines on Screen with sound

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Visitor45763
Roku Guru

Re: White vertical lines on Screen with sound

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If it's new, I would pursue a warranty claim with the tv manufacturer (TCL, Onn?). Or, return it.



"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
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RokuDanny-R
Retired Moderator

Re: White vertical lines on Screen with sound

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@Emmasweitzer 

Thanks for the post.

As @Visitor45763 mentioned, if this is a new TV, we would recommend contacting whom you made the purchase with, or the Roku TV manufacturer.

Each Roku TV manufacturer provides direct support for their products running the Roku OS. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Community Moderator
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lisawright
Newbie

Re: White vertical lines on Screen with sound

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I was watching Starz with Roku fine when I rewound a bit and now sound is fine but screen is white — on all shows/channels. Vertical pattern like this person says.  Sudden, after years with no problems.

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lisawright
Newbie

Re: White vertical lines on Screen with sound

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Nevermind. I restarted in settings and it’s OK.

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