Discussions

[Pellet3644]

I just bought a new TCL brand Roku TV and I can’t access some of the Apps that are on my old Roku TV. Specifically Peacock and Hulu. If I type either of those words into the search bar in the App Store I get nothing. I have also browsed the App Store to no avail. The apps still work on my old TV. I just wish I could find them and load them onto my new bigger TV. I did attempt a hard reset of the TV last night and that didn’t fix the problem either. Any help would be appreciated.

[RokuCarly · Accepted solution]

We're grateful to have you here in the Roku Community, @Pellet3644!

No worries! We're here to find you the best resolution possible.

In this instance, have you fully activated your new TCL Roku TV? If so, did you log in to your TCL using the same account as before? Using your existing Roku account will help you access your installed apps that are on your old Roku TV.

In the meantime, you can refer to our Support article to help you install apps on your TV. 

We'll be anticipating your response. Hope this helps.

Best regards,
Carly