Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
matrevino72
Level 8

Volume increase or decrease by multiples of 3 only

I have  TCL 43" when I use the Roku remote or even my sound bar remote to either increase or lower the volume it will only do so by jumping 3 levels, like if my volume is at 10 and I press up to increase it will go to 13 or if I lower the volume from 10 it will go to 7 and so on. Is this a setting, is there a way to change this? Jumping by multiples of 3 make it hard to dial is just the right volume level.

Ain't nothin To it But To Do it
Labels (1)
0 Kudos
3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Volume increase or decrease by multiples of 3 only

@matrevino72

Thanks for the post.

Are you using your soundbar for audio and is the sound coming out of the soundbar? If you disconnect your soundbar and try to control your volume, do you experience the same issue?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
matrevino72
Level 8

Re: Volume increase or decrease by multiples of 3 only

Yes, I am using the sound bar for audio, that's why I purchased it, and yes, audio is coming out of the sound bar.

Yes the problem still exists when the sound bar is unplugged and not used. That was also one of the reasons I purchased the sound bar in hopes it would fix the issue. Also as stated it doesn't matter if I use the TV remote or the sound bar remote, same thing.

Ain't nothin To it But To Do it
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Volume increase or decrease by multiples of 3 only

@matrevino72

Thanks for the update.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku TV from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your information to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos