Discussions

[David86]

Please help me .   I am so sick and tired of seeing the message below on my TV  with  Vizio in the left had corner. Lower border interfers with watching TV and closed captions  It says "full array blacklight   720 Hd picture  Award Winning technical service. Help me get rid of these please!!!!!!!!!!!

[David86]

Do you call this award winning customer service support? you are all on drugs!

[RokuArjiemar · Accepted solution]

@David86,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your Vizio Roku TV with a lower border and a full array of black light 720p HD pictures. We're happy to assist you.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[JWS9518]

It might be in demo mode, check your settings and see if you have demo mode turned on.

[David86]

How do I get off store demo mode??????

[JWS9518]

I don't have a Vizio but check in the various settings and see if there is anything in there that says store mode or demo mode.  There should be an option to switch to a home mode or something like that.

I would also suggest reaching out to Vizio tech support directly as well as Roku only licenses their OS to that brand and doesn't provide tech support to brands they don't own, so there may be some specific tweak in their setup you may need to do.