@Naner6969,
Thank you for posting in the Roku Community!
We appreciate you contacting us regarding the issue you've experienced with your TV, specifically the purple lines in the middle of the screen. We understand how important this can be and are pleased to assist.
Do you have a Roku Branded TV or a Roku TV?
A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).
For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV
If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.
If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models.
For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?
If you have any further questions or concerns please let us know.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
