Hello @Takeya,
We apologize for the inconvenience this has caused.
We suggest performing a factory reset on your Roku TV to see if that resolves the issue.
Perform the following steps with your Roku remote or the Roku mobile app.
-Press Home on your Roku remote
-Scroll and select Settings
-Select System
-Select Advanced system settings
-Select Factory reset
-If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
-Follow the on-screen instructions
For more information about how to perform a factory reset, visit our Support page here: How to system restart or factory reset your Roku® streaming device
Please keep us posted and we'll continue assisting you from there.
Regards,
Karla