Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Takeya
Level 7

Updating Software Screen for4 5 months

My Roku TV was stuck on an updating software screen a few months ago.  I was told to leave it be and let it just update without interruption.  So I took an AC backup, the tv and in an unused room in the house and  I connected everything up and let the TV sit there undisturebed on the Updating Software screen.  It's been almost 6 months now and it's still on that screen with continuous power as well as constant wifi connectivity.  When will the update it is needing be pushed through?  I would really like to reuse the TV it is on since it was only 3 months old at the time.  When will Roku be pushing the newest update for my TV to finally be updated?

0 Kudos
1 REPLY 1
RokuKarla
Roku Employee
Roku Employee

Re: Updating Software Screen for4 5 months

Hello @Takeya,

We apologize for the inconvenience this has caused. 

We suggest performing a factory reset on your Roku TV to see if that resolves the issue.

Perform the following steps with your Roku remote or the Roku mobile app.

-Press Home on your Roku remote
-Scroll and select Settings
-Select System
-Select Advanced system settings
-Select Factory reset
-If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
-Follow the on-screen instructions


For more information about how to perform a factory reset, visit our Support page here: How to system restart or factory reset your Roku® streaming device

Please keep us posted and we'll continue assisting you from there.


Regards,
Karla

0 Kudos