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[ROkooFlix]

I'm experiencing a Roku OS14 rollout issue on a 2023 TCL/Roku 32S350R Class S3 television.  

Checking for a software update shows the current [software version is 13.1.4 Build 1512], it shows that an update to version 14.0.4.12221 is available.  I've tried [Update now] several times over there the last couple of weeks and get the same results every time.  

Selecting [Update now] initiates [Updating software] which would seem to indicate that it is downloading/installing by displaying percentage progress of process.  The television restarts once it reaches 100% then [TCL • Roku] is displayed over red Roku background, it goes to black again and then[TCL • Roku] is displayed over the red Roku background again before booting to the Roku Home Screen.  

Then checking Roku OS version after it boots to Home Screen indicates the TCL/Roku television is still running [software version is 13.1.4 Build 1512].

TCL model 32S350R  |  Hardware ID H130X  |  Software version 13.1.4 • build 1512-DD

All my other Roku TV's and devices have updated without any issues it's only this TCL/Roku television that is experiencing an issue installing Roku OS14.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @ROkooFlix!

We truly understand that you're experiencing difficulties updating to the latest software version of your TCL Roku TV. Rest assured that we will review this matter thoroughly and dive deeper into this. 

Before we proceed, information is integral for us to forward this to the team and locate the problem.

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• A short video or a photo of the incident. 

We would really appreciate it if you could provide all these details.

Thanks,
Emman

[ROkooFlix]

Here's the requested info provided in photo form if that's easier to grasp. . .

[RokuEmmanuel-D]

Thanks for the photo, @ROkooFlix!

We really appreciate your effort to supply all these details. In addition, we would also like to request for the Tracker ID of this TV to better determine where the problem is coming from. 

This ID will be found when you see this issue occur. Press the Home button five times, followed by the Back button five times, and provide us with this ID.

Thanks in advance.

All the best,
Emman