Hi @pconsultant
Thanks for the first post to the Roku Community!
We appreciate you letting us know about the issue you've been experiencing while streaming on your Roku device.
To confirm, does the issue only occur on this specific channel or all the channels installed on your Roku device? Also, have you tried removing the affected channel and then reinstalling it?
In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
- Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
- Note: If you are adding a subscription channel billed to your Roku account, you will need to re-subscribe.
Please keep us posted on what you find out, and we'll continue assisting you from there.
All the best,
Chel
Jecheal R.
Roku Community Moderator
