Discussions

[marvinsdad]

I just bought an Onn Roku TV and I'm extremely disappointed. Every time I scan for my antenna channels it will not save them. So each time I turn the TV off, I have to rescan for my HDTV antenna channels every single time I turn it back on. I've troubleshooted as Roku has instructed by resetting the system over and over and over and the same problem persists. I have not found a forum in Roku or any where else where this has been solved. This is extremely disappointing. Is there any hope that this will be fixed? Why can't I choose to NOT watch the "Live TV" line up and just save and watch my Antenna channels? I tried troubleshooting that via Roku institutions as well and that doesn't work either. I've only had this TV for a week and I'm thinking of returning it.

[RokuCarly]

Welcome to the Roku Community, @marvinsdad.

Thanks for bringing this to our attention. Rest assured that we'll review your concern and coordinate this with our relevant team. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response as these details will help us with the investigation. 

Best regards,
Carly

[JorgeT]

I have the same problem. Has any solution been found.

[RokuJechealR]

Hi @JorgeT,

Thanks for the first post to the Roku Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Chel