Forum Discussion

Kenz2's avatar
Kenz2
Newbie
3 years ago

Title screen plays with very low brightness but immediatly turns off

I did not do anything before this has happened. When I press the power button on the remote or the tv the title screen that you would usually see when turning on is there very faintly but immediately...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Kenz2,

Welcome to the Roku Community!

We appreciate you reaching out to us. We want to take action on this, but we need more details to see if there are any options that we can look further into. May we ask when you started seeing the issue? What Roku model device are you using? What specific troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we will be able to assist you.

Best regards,

Chel

Kenz2's avatar
Kenz2
Newbie
3 years ago

have you figured anything out yet? RokuJechealR 

 

  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator
    3 years ago

    Hi Kenz2,

    We appreciate you notifying us about the issue with your title screen.

    We're here to help and would be grateful if you could send us a video demonstrating the low brightness and sudden shutdown that you've been experiencing. 

    This will help us gain a better understanding of the problem. Please keep us informed of any updates. 

    Thanks,

    Anjelie