Issue Tracking Board

[niknaki80]

This does not work. I've tried the system restart, unplugging, factory reset and luck. I'm ready to throw this thing out. This was happening over 1 year ago to many others and still no fix?!

[FUDGE-RKU]

Me too, although I am just a residential customer.  At least 2/3 of my apps disappeared on ALL of my TV's.  PLUS, my account information in ROKU disappeared!!!!!  That includes my payment method.  WTF, ROKU!  Did I get malwared?  Hacked?  How scared should I be?  And trying to resolve this with a REAL person is almost impossible.  I got blocked by their automated system every time.

Now that I have a ROKU system on all my TV's, I feel like I am held HOSTAGE by their system, especially when it fails.  Any advice... except to kick ROKU to the curb?

[Hero27]

I tried to turn on my Tv for the pass three days and it is just blank. I’ve tried turning it on and off multiple times. And that doesn’t work. I can hear sounds and the Tv is clearly on since I can see the Roku TV symbol in the top right corner, but it simply won’t do anything else, and I don’t know what to do.

[renojim]

Have you unplugged the power for a few minutes?  Simply turning it off and on doesn't really do anything.

[Hero27]

I tried that as well, I unplugged it for 15 minutes three times.

[RokuJanadeeK]

Hi @niknaki80.,

Thanks for reaching out to the Roku Community. We appreciate the steps you have taken to try to fix the issue, and we'd like to continue investigating.

We have checked, and you have multiple Roku devices. Could you confirm whether the issue happens with all your devices or is only persistent with Hisense Roku TV? 

Additionally, we recommend getting in touch with your TV manufacturer, as this issue may be hardware-related. You can refer to this link to directly contact Support for your Roku TV.

Please keep us posted on what you find out.

All the best,
Janadee

[niknaki80]

It is not on my Hisense TV. It is with my Roku Model #4200x

[RokuJanadeeK]

Hi @FUDGE-RKU,

Thank you for reporting this issue to the Roku Community!

We understand that you're having issues with the missing channels on your Roku device. We're here to investigate and look closely into this.

May we know when did you start having this issue? What troubleshooting steps have you taken so far? Also, as per checking, we believe you owned multiple Roku devices. May we know if all devices are affected by the issue?

Please keep us informed.

All the best,
Janadee

[RokuTakashi]

Hi, @Hero27

Thanks for posting, and welcome to the Roku Community.

We appreciate you sharing your experience with your Westinghouse Roku TV, and we understand that the screen is still blank after unplugging your Roku TV. For this issue, we recommend performing troubleshooting steps so that this will be addressed.

If you tried all other reset methods and your TV has not returned to normal operation, use the steps below to perform a complete reset.

1. Locate the pinhole Reset button on the back of your TV, near the antenna, HDMI, and audio connections.
2. Using a straightened paperclip (or similar), press and hold the reset button for at least 30 seconds.

Note: Performing this step will erase all of the data on your Roku TV, and you will need to reactivate the TV once more, including re-authenticating some apps that require your credentials.

We hope this information helps you to resolve the issue, and let us know how this goes.

Best wishes,
Kash

[ViktorWilde]

I have a 32’’ Magnavox Roku TV I’m not sure how old it is because it was my grandmother’s but today when I woke up the picture was not working but the sound was. I’ve unplugged everything, did a reboot and even a hard reset but I cannot get the picture to show up.

I don’t know anything about the warranty or even how old the thing is because as I’ve said it was my grandmother’s and she’s no longer here.

Any suggestions on how to fix or should I just get a new TV?