Welcome to the Roku Community, @Phil11!
Thank you for letting us know that you experienced no sound coming from your TCL Roku TV. We'd be happy to suggest some troubleshooting steps to help you resolve this.
Firstly, may we know if this is happening on a specific channel or even when you are navigating to your Home screen? Also, are there any external devices connected to your TV?
Kindly try to follow these steps to help you troubleshoot your TV:
- Reboot your TCL Roku TV under Settings > System > Power > System restart
- Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
- Unplug any external devices and test the audio by streaming random shows
If the issue persists after trying to troubleshoot your TV, we highly recommend reaching out directly to TCL Support as they manufacture their own player hardware. We only support the software operating system of your TV which you can still navigate.
You may reach them here: TCL Support
I hope you find this information helpful.
Best regards,
Carly
Carly Y.
Roku Community Moderator
