Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Set Region on New TV

I had an account in Canada previously.  Not used for many years, just purchased a new JVC 32inch Roku TV and it has not let me set UK as the region. It has set to default Canada.  How do I set the correct region?

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Unable to Set Region on New TV

The region is tied to your Roku account (not the device) and there's no way to change it.  If you no longer need that Canada account, close it and create a new Roku account.  When you do, make sure you clear your browser cookies, use a different browser, or use a different device or the data saved by your browser will just get you a new account associated with Canada.  In addition, make sure you're not using a VPN or anything else that may mask your true location.  You'll have to factory reset the device to link it to the new account.  If you travel back and forth, you may want to have both a UK account and a Canada account.  If you do, keep in mind that subscriptions through Roku are tied to the Roku account.  Subscriptions directly with a provider don't suffer from that problem and can generally be used on any device.

How to close your Roku® account | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.