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Floyd21
Level 7

TV volume going to zero on its own when trying to use Roku remote to adjust volume up.

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This just started recently with my TCL Roku TV and the Roku remote.  The TV volume will go to zero and the remote will stop functioning entirely.  Tried a hard reset with the TV by holding the power button for 30 seconds and it worked temporarily, but then the volume went to zero again when I tried to change channels.  Tried another hard reset, this time for 60 seconds, with the same result.  No volume, and no response on the TV from the remote.  Any ideas on what might be happening?

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RokuDanny-R
Roku Employee
Roku Employee

Re: TV volume going to zero on its own when trying to use Roku remote to adjust volume up.

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@Floyd21 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: TV volume going to zero on its own when trying to use Roku remote to adjust volume up.

Jump to solution

@Floyd21 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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joannemford
Level 8

Re: TV volume going to zero on its own when trying to use Roku remote to adjust volume up.

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same thing happened to me today, have tried all the ways shown in the community to fix but still not working.

 

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