Discussions

[RokuNimfa-C]

Hello @Williewill007, 

Thanks for reaching out to the Roku Community. 

We're sorry to hear about the issue you are experiencing with the volume buttons on your Roku remote. We'd like to know more about the issue you are experiencing. Could you provide the requested information posted by @RokuMary-F above?

With more detailed information, we will be able to assist you further. 


Regards, 
Nimfa

[rogrodow]

Is Roku getting any closer to a fix on this? I’ve resorted to rarely using mine now as volume goes from normal to triple that sporadically. The only way to fix it is to turn everything off and back on again.  Then when you least expect it, another panic attack when the volume sky rockets.

[RokuNimfa-C]

Hello @rogrodow, 

Thanks for reaching out to the Roku Community. 

Could you tell us more details about the issue you are seeing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

We'd be more than happy to look into this further.


Regards, 
Nimfa

[rogrodow]

I’ve already mentioned the issue. It occurs across all apps within Roku. At any given point the volume increases substantially. Since I’m not doing anything to cause this I can’t reproduce it. I’ve done as all users do and reset my device to no avail.

[RokuNimfa-C]

@rogrodow

Thanks for the reply. 

We'd like to forward your details to our support team who are now working closely on this issue. Could you provide the details below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What is your Remote firmware? This can be found in settings > Remotes & devices > Remotes > [select remote] > About

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Regards, 
Nimfa

[mfisher515]

This is still an issue across a myriad of your devices. Let's get some software updates going!!! Happens on my Roku TV, my Mother-in-Law's 4k streaming stick, my 4k one, etc. Clearly needs to be addressed.

[mfisher515]

The users of your products believe this to be wrong 

[Markix]

Seems to me that there is enough people reporting this problem that Roku would want to fix it.   I have four Roku sticks 2-6 years old all do this.   Volume gets so low can’t hear the tv.    Must exit the entire Roku app then restart which ever app you were streaming from.  

[mfisher515]

Exactly, but yet the extremely rare software updates never address this issue. Plus they call this "Solved" on several of their forum posts reporting the problem. You're not helping your consumers, Roku!!!!

[QueueUnderflow]

Roku OS version 12 is out (manually updating my Streaming Stick+ now), I wonder if anybody knows if this fixes the volume issue?