I am having Sharp Roku Tv and suddenly it stopped connecting to my wifi router through a wireless connection every time I turn it on. Before its automatically connect with wifi. It’s become a hassle to manually go to the menu to check its wireless connection to connect it, is there a fix for this?
I am having the same issue with my TCL Smart TV. When I turned on the TV after returning from a week long trip, it was not connected to the internet. Even worse, the TV won't connect to the internet when I attempt to perform the wireless scan even when I know the connection is present since my laptop is able to connect. All I see is the continuous hour glass circle with the message "Looking for Wireless Networks...."
For us to isolate the issue, please provide us with the following information:
-Roku device model
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet service provider
-Router make & model (usually can be found at the back or underneath the router itself. Contact your ISP if you can't locate it)
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
Steps to Reproduce the Issue: >Settings >Network >Set up connection > Wireless >>brings up wireless scan screen which states "Looking for wireless networks" (hour glass circle turns but produces no connections)
Yesterday this started happening to me, too. Out if no where. My router/internet is fine - it’s the Roku only that wont stay connected, and it spread i to my iPhone as well through the Roku app - my viewing is constantly being interrupted, every 5-15 minutes it will lose it’s connection and when I try to reconnect, it isn’t detecting my network. It detects all of my surrounding neighbors’ networks, though. Must’ve done this to me a dozen times or so yesterday, and started up again immediately this morning. Super-aggravated right now.
Try connecting your Roku TV to a mobile hotspot and see if it will be able to detect it. Moreover, have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.
You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.