Discussions

[kristaa]

Looking for advice before I try factory resetting my TV. Yesterday it suddenly started crashing while using any app, and now today it gets stuck in a restart loop before returning to the home screen.

I noticed today the app would lose connection to the TV and then it would crash.

I've dusted and power cycles it and no fix so far. Any suggestions? It's a 4 year old TV

[RokuArjiemar]

Hello! @kristaa,

Thank you for reaching out to the Roku Community!

We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• What version or build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue or behavior that you see with the channel.

Once we have this information, we will be able to investigate further.
Thanks,

Arjiemar