- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The happens at least once a day (or more). Watching Netflix (and other channels), then get a network connection error and prompts me to set up new connection. I go to the network setup and scan for wifi networks and none can be found. My laptop in the same room is connected to same wifi with no issues.
I have then go to Settings -> System -> Advanced system settings -> Network connection reset -> Reset Connection.
This will reboot the roku TV and once it comes back up I am able to setup the wifi connection like normal and everything works until this same cycle happens after a few hours of using it.
My roku is updated to the latest software.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sorry to hear about the issue you're experiencing.
You can take a look here to see some tips for improving the wireless connection to a Roku device:
https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...
In general, you'll want to start by contacting your TV's manufacturer directly to report the issue you're running into and request help. Each Roku TV manufacturer provides primary support for their devices, and can best assist with additional troubleshooting and any other warranty related options.
Thanks,
Tanner

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
https://youtu.be/d1CSEeqWl10
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
https://www.cordcuttersnews.com/roku-ro ... -roku-tvs/
Not sure if it will help or not though. Might be waiting on other updates.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
It has been perfect for over a year now, which is why I purchased another pair of the "cubes" (they are sold in pairs) when we bought our new TCL TV this Christmas. Before I ever turned on the TV, I connected it to an Ethernet "cube" (apparently, once your router is connected to your house's wiring with a cube, you can have a total of 16 cubes connected on your "home network"). When I then turned on the TCL for the first time, the internet connection was already "hot" and I proceeded to update the firmware in both the TV and the built-in Roku. This connection is on another floor in our house, so I again checked the connection speed, which was around 350 mps...still a good 20 times what I would need to stream 4k.
I know you don't want to hear that your Roku TV has an unreliable WiFi system, and maybe it actually doesn't...maybe there is some other extenuating problem, unrelated to your TV's Roku/WiFi, that's causing your connection problem. Heck, I still don't know what the problem was with my own Roku Ultra, but whatever it was, it was rendered moot when I bypassed the whole RF connection issue with these Ethernet wall cubes. So, if you can't solve your connection problem, I just wanted you to be aware that there is another, iron-clad, solution that's available to you...[/font][/color]
Sorry about the weird character string in the first paragraph...I don't know what happened, but it's my first post here.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
As I said, Roku is aware of the problem, and they are working on a fix.
https://youtu.be/d1CSEeqWl10
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
I confirmed full signal with my laptop, as well as 6 other wireless networks in range.
I was only able to connect to my wireless network if I set up the Roku in the same room as the main wireless router.
The issue appears to be a sudden loss in wireless reception with the Roku.
I am not sure if this is an internal issue, or if it is a bug with the version 9.0.0 build 4083-51 ?
-the signal should have been 100%, but the Roku is indicating weak signal.
Note that I have been using the Roku without any signal issues at all , before today.
Do I try to take the Roku in as it is still under warranty?
Do I wait to see to see if it is a bug?
Bob
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: TCL Roku TV loses wifi connection and then can't find any wifi networks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sorry to hear about the issue you're experiencing.
You can take a look here to see some tips for improving the wireless connection to a Roku device:
https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...
In general, you'll want to start by contacting your TV's manufacturer directly to report the issue you're running into and request help. Each Roku TV manufacturer provides primary support for their devices, and can best assist with additional troubleshooting and any other warranty related options.
Thanks,
Tanner