I've gone through all the support steps like factory resetting it. Bought it new and it won't pair to my ONN Roku TV. Tried chat support and they had no idea what I was talking about even after sending them the link to the product. https://www.roku.com/products/audio/tcl-roku-tv-wireless-soundbar
Any ideas? Maybe it's a lemon?
In case it helps someone in the future- I got it to work after factory resetting it, unplugging TV, unplugging modem and router for three minutes. Then plugging it all back in and pairing worked.
In case it helps someone in the future- I got it to work after factory resetting it, unplugging TV, unplugging modem and router for three minutes. Then plugging it all back in and pairing worked.
Still not working
Thanks for posting here in the Roku Community, @Zaiidita!
We appreciate your effort to inform us about the issue you're encountering with your Roku TV Wireless Soundbar, which you're having trouble pairing with your TCL Roku TV. We'd be more than glad to suggest workarounds for you to try.
Try this...
After you plug the power cable into your Roku TV Wireless Soundbar, you will hear instructions asking you to put your TV in pairing mode with the following steps:
Once your TV is in pairing mode, you will see a screen like the following:
If your TV does not enter pairing mode, review the suggestions below:
Once your TV is in pairing mode, it will automatically go through the setup process and connect your wireless soundbar.
If you wish to revisit the complete pairing process, please refer to the comprehensive article on setting up your Roku TV Wireless Soundbar.
Let us know if that resolves the issue. Please get back to us if you need more help.
All the best,
Emman
I am having the same issue. Tv enters pairing mode but searches and never can find soundbar. Have done so many times. Called support on phone for 42 minutes still cannot get to work. Ordered new one and the new one still will not pair. I am beyond d frustrated trying to get this to work.