RokuMaryEF
Community Moderator
Community Moderator

Re: Roku Streambar Freezes and Reboots (add me to the list)

Hey there @hummer5205, Thanks for the info!

I'll pass this on to the team and let you know what we find. Thanks for your patience!

Best,
The Roku Community Team

Mary E.
Roku Community Moderator
hed1117
Newbie

Re: Roku Streambar Freezes and Reboots (add me to the list)

Same issue, started about a week ago. Cannot use my Streambar SE 9104R, purchased mid-November '24, worked fine until last week.

Now yellow light flashes constantly on front of Streambar but my Hisense/Roku tv wifi and internet connections are fine and excellent.

When I try to access Streambar via HDMI/ARC input (where it has been connected since Day-1), the remote becomes  "brick" ie no functions at all.

I can still access tv without Streambar but can't use my AirPods because no BT...

 

0 Kudos
Gordonelliott
Reel Rookie

Issues with Roku Streambar SE not working

I recently bought a Roku SE. 

At first, none of the apps would work; closing as soon as opened. I performed a factory reset. 

Now the issue is that the what ever I do, even navigating the menus it goes back the main screen within seconds. 

Any help greatly appreciated. And if there is no help, how can I return?

0 Kudos
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Issues with Roku SE not working

Glad to have you join us here in the Roku Community, @Gordonelliott!

Thanks for reporting this issue to us. I understand you're experiencing this issue with your Streambar SE, and we'd like to help. 

To assist us in the process, could you tell me more about...

  • When did you start noticing this issue?
  • Have you received any recent updates before this happened? 
  • Have you tried it on a different TV to see if the issue persists?

In the meantime, can you please provide your device details requested below?

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
Gordonelliott
Reel Rookie

Re: Issues with Roku SE not working

Have had issues since I plugged it in. 

I cannot give the tracker ID because the as soon as I select settings, it immediately jumps back to the main screen. 

0 Kudos
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Issues with Roku SE not working

Thanks for keeping us in the loop, @Gordonelliott!

I understand that you're unable to get information from the settings on your Roku since you cannot get to it without kicking back to the home screen.

How about the serial number? This can be found at the bottom of the device. This will help us with the investigation. 

Please get back to us soon. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
RokuHaz-M
Community Moderator
Community Moderator

Re: Roku Streambar Freezes and Reboots (add me to the list)

Hi! @hed1117

Thanks for bringing this up! We’re already aware of the issue and working on a fix.

Could you please share the details we asked for earlier in this thread? It’ll help us out with the investigation.

Your input is super important to us!

The Roku Community Team

Haz M.
Roku Community Moderator
DirkMu
Channel Surfer

Re: Roku Streambar Freezes and Reboots (add me to the list)

I agree.  Just getting the run around from Roku answer bots.  They are waiting for it to fix itself.

0 Kudos
Gordonelliott
Reel Rookie

Re: Issues with Roku SE not working

That I can give you:

5094649KN1PG (that first 5 could be an S)

Other info it it helps:

Model : 9104X

FCC ID: TC2-R1043

0 Kudos
Gordonelliott
Reel Rookie

Re: Issues with Roku SE not working

That I can give you:

5094649KN1PG (that first 5 could be an S)

Other info it it helps:

Model : 9104X

FCC ID: TC2-R1043

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.