RTPnorthcarolin
Reel Rookie

Roku Streambar Freezes - Model 9102R

Streambar freezes / hangs / locks-up, fails to respond to controls.  Happens on YouTube, Sling, Prime Video, Haystack News, WeatherNation, PBS...  Happens 10x per week, more than once per day.  Restarting every day does not fix.  Same problem whether controlled by Roku remote or iPhone app or Android app. Restarting usually restores functionality, sometimes it is necessary to de-energize the system.  Unit is on surge protector, WiFi connection is solid - no other problems on LAN.  TV is Samsung, no problems with TV. Symptoms indicate the Roku needs more cache memory and faster CPU...  Is there a newer product with faster CPU and more memory ??

Thanks for your advice (;=)

#Streambar, #9102R, @Youtube, @Prime Video, @Sling, @BritBox, @PBS, @WeatherNation

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Streambar Freezes - Model 9102R

We're glad to see your post here in the Roku Community, @RTPnorthcarolin!

Thanks for sharing your experience with us. We noticed that you're having trouble streaming on your Roku Streambar, as it keeps on freezing, locking up and hangs when watching your favorite channels. 

To help us investigate further, give us more details about it such as...

  • When did you start noticing this issue?
  • Have there been any recent updates before this happened? If so, can you please provide the latest software version of your Roku Streambar? (It can be found by going to Settings > System > About)

In the meantime, we'll try to isolate the issue by trying to connect your Roku to a different TV and see if the issue persists. 

Let us know what you find out. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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