Discussions

[RokuNimfa-C]

Hi @vmyrdge @qutips, 

Welcome to the Roku Community. 

We apologize for any inconvenience this caused and thank you for bringing the issue to our attention. We have now passed your details to the Roku team. Our engineering team is investigating this issue, and we will provide an update on the Community thread once more information is available.

Your patience and understanding are greatly appreciated.


Regards,
Nimfa

[FearTheClown]

In case anyone is curious I had some back and forth with TCL support on this that told me not to use 120hz in 1440p because it would 'wear out the HDMI port'. Absolutely laughable. 

[vmyrdge]

Seriously? I don't even know what to say to that. 

[FearTheClown]

The conversation we had:

https://imgur.com/a/kM1tseL

[Coneyparleg]

Is that a TCL employee admitting to false advertising and or deeptive trande practices in violation of the applicable unfair and deceptive trade practices laws? Seems like that could be exhibit A to in a class action complaint.

[vmyrdge]

That is absolutely ridiculous. The thing clearly runs at 120hz 1440p....I have no idea what he is referencing there. They should get someone who actually knows what they are talking about. The specs clearly list 120hz @@1440p.

[RetroGiant]

I like the thinking on this. First thing that popped in my head was false advertising. Needless to say, I will not purchase a TCL tv ever again.

[FearTheClown]

Same, this was the last TCL for me as well. Its clear they are lacking in the software department. I ended up selling my R635(too big to move to a non gaming room) after this TCL support fiasco and picked up an LG C2. This was way way way sooner than I ever planned to replace this TV. Massive disappointment that it hasn't lived up to its promises. I am still curious to see if they ever handle this latest issue.

[RokuMary-F · Accepted solution]

Hi Community users,

Thanks for reporting and sharing your observations in the Roku Community!

We can certainly understand your concern regarding an issue with your Roku TV with pink lines when using PS5.

We appreciate your patience and understanding regarding what you are experiencing. Please be aware that we have identified the issue and expect a fix in a future update.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[Coneyparleg]

I am not sure how certain posts get accepted as solutions despite lacking any solutions. Is it appropriate to report falsley identified solutions?