Discussions

[HectorC48]

[RokuDanny-R]

@HectorC48 

Thanks for the follow up and providing us with you device information.

I have passed along your concerns and details to the appropriate Roku team to investigate further.

Thanks,
Danny

[Sleepwalker77]

https://imgur.com/a/ZNXHgrc

model # 55R635

serial # 2104GT0002613A00612

Model: A113X - Roku TV

Serial number: X00300MKECH8 (S05EY14KECH8)

Software version: 11.5.0 • build 4323-88

Timestamp: 2023-02-14T22:35:38Z

Please use issue ID H8-064-715 to report the current issue.

hdmi 1 on ps5 120 hz. Vrr makes it worse.

[RokuMary-F]

Hi @Sleepwalker77,

Thanks for providing the information needed.

We'll share these details with the appropriate Roku team for further review. We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime!

Please let us know if there's anything else we can help you with.


Best regards,
Mary

[RetroGiant]

Having this exact same issue. 1440p and 120hz causes these pink lines no matter what.  Same tv, same problems. Fully updated. Regret this tv most days.

[RokuNimfa-C]

Hi @RetroGiant, 

Thanks for reaching out to the Roku Community.

We're sorry to hear this has been your experience. We're here to assist you further. As requested, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing
• screenshot or image of what is happening on screen

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Regards,
Nimfa

[RetroGiant]

TCL model   75R635

Hardware ID  A115X

Serial number  X00300AH8JAF

Software version.  11.5.0 • build 4323-88

Uptime  1 day 20 hours 2 minutes

Device ID  S05GY09H8JAF

@RokuNimfa-C  @RokuMary-F @RokuDanny-R 

HDMI 3, PS5. Changing picture size in the tv menu briefly makes it go away for about 5 seconds and then reappears fyi.  The canned response annoys me considering this thread is about a specific problem yet you ask “what channel”.

It’s clearly a software issue. And as of right now it’s false advertising considering the tv cannot properly offer what it says it can.

[Coneyparleg]

• Roku device model: 65r635 
• serial number: X00300S4SEHW
• device ID: S05FY124SEHW
• software OS/version: 11.5.0 build 4323-88

Issue ID HW-070-272

This occurs with the PS5 on HDMI 3 with the ps5 displaying 1440p 120hz VRR.

[RokuNimfa-C]

@RetroGiant

Thanks for the response. 

Could you also provide the tracker ID? When you see the lines appear again on your screen, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.

Keep us posted.


Regards,
Nimfa

[RokuNimfa-C]

Hi @Coneyparleg,

Thanks for your post. 

I have passed along your concerns to the appropriate Roku team to investigate further. We appreciate your patience and understanding as we work toward a resolution.


Regards,
Nimfa