TCL 55R615 RokuTV displays Closed Caption even when CC set to only show On Mute
As of 11.13.2020, TLC 65S423 also fails to hold Caption Mode to “On Mute”. Once the set is muted, captions are on screen, HOWEVER, after un-muting, the captions REMAIN on screen. Then checking Captions Mode, “On Always” shows as setting INSTEAD of “On Mute”.. The “On Mute” worked as expected until 11.13.2020. Frustrating !!!
Re: TCL 55R615 RokuTV (w/ audio output) displays Closed Caption even when CC set to only show "
What DATE was the recent update?
I saw one proposed fix from a “Roku-Expert” suggesting first to “unplug from the wall while the TV was on, .... wait about a minute, then plug it back in the wall.”.. If that didn’t remedy the issue, then go to the System Update and load the current update. I haven’t tried either of these suggestions yet, as I’m waiting on a reply from a tech-savy son-in-law, who originally recommended the TCL TV. Hope we find a solution, since this is becoming a common problem with TCL Roku TV.
Later today, I tried the “unplug from the wall...” suggested fix, but it DID NOT WORK..!! Hopefully the Roku Technology Department folks, will see these collective comments regarding the “Caption mode, ‘On Mute’ NOT STAYING SET”.. and supplement the latest Roku update 9.4.0 with a bug fix to resolve this annoying issue.
Can you please provide us the following information: -Roku TV brand and model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
With more information we will be able to investigate and look further into the issue.