As of 11.13.2020, TLC 65S423 also fails to hold Caption Mode to “On Mute”. Once the set is muted, captions are on screen, HOWEVER, after un-muting, the captions REMAIN on screen. Then checking Captions Mode, “On Always” shows as setting INSTEAD of “On Mute”.. The “On Mute” worked as expected until 11.13.2020. Frustrating !!!
I have the same problem after their recent software update. Great to share, but who's planning to fix it?
--Dave MacDonald
Denton, TX
Thanks for the posts.
Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
With more information we will be able to investigate and look further into the issue.
Thanks,
Danny
Thank you.. “onyx” here:
Roku TV: 7133X
TCL model : 65S423
S/N : YN00FH500583
Device ID : J698DF500583
Software Ver: 9.4.0 - Build 4190-30
This “On Mute” NOT holding it’s set, occurs on ALL of our OTA Channels. We do not have Cable or Satellite.
Thank you so much for your response and diligence..!
Can you please provide us with more specific information about how you are obtaining your OTA channels? Are you using an antenna/TV tuner?
Please keep us posted.
Thanks,
Danny
I have the same issue,
Tcl 55s401
Software 9.4.0 build 4190
Updated nov13
Closed captions switch to on, when set to on mute only. Must manually turn them off
OTA Channels to two TV’s are received simply by Rabbit Ears sitting on a platform IN the attic.
Thanks for the information.
I have passed your information along to the appropriate team to investigate further.
Thanks,
Danny