Discussions

[Snakeberg]

I was watching a show through my cable provider and my screen went blank. I was still able to hear what was happening, but could not see anything. I have looked up multiple ways to fix this like restarting, unplugging, and even using the button on the side to factory reset. Is there anything else I can do to fix this that does not involve opening my TV up? 

[Karis8824]

Mine is doing the same thing. I've tried the reset but nothing has worked.

[RokuDanny-R]

@Snakeberg @Karis8824 

Thanks for the post.

Customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

Please keep us posted.

Thanks,
Danny

[FyvushPhilman]

I have this problem.  I tried the reset method but it didn't help. I have read that LED backlight failure is common for TCL TVs that are relatively new. My TCL is just past warranty.  I will not purchase another TCL tv.

[Exasperated]

This is a common problem with TCL. Neither TCL nor Roku correct the problem. Would love to know if anyone has filed a class action suit against both companies?

[JasonT]

Mine is having the black screen problem every time I turn it on too. I have to press the hard reset button on the side. Then it shows up just bright enough to setup the TV in the dark. Once I go though the setup, then do a system restart in the menu it seems to work fine. This seems like it could be a software issue. 

[RokuDanny-R]

@JasonT 

Thanks for the information regarding the issue you are experiencing.

As stated in my previous post, customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

Please keep us posted.

Thanks,
Danny

[JasonT]

No, the method I used works to bring picture back fine. The TV works. But I get black screen on the next startup. This is clearly a software issue with the Roku OS.

[Burrcool]

I’ve had my Roku tv since 7/20. The screen now only plays sound, no picture only black and white bars. Any ideas how to resolve this?

[makaiguy]

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@Burrcool wrote:

I’ve had my Roku tv since 7/20. The screen now only plays sound, no picture only black and white bars. Any ideas how to resolve this?

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Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...