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Level 7

TCL 55" Roku TV screen is black but audio is still coming out

I was watching a show through my cable provider and my screen went blank. I was still able to hear what was happening, but could not see anything. I have looked up multiple ways to fix this like restarting, unplugging, and even using the button on the side to factory reset. Is there anything else I can do to fix this that does not involve opening my TV up? 

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7 Replies
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Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

Mine is doing the same thing. I've tried the reset but nothing has worked.

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Roku Employee
Roku Employee

Re: TCL 55" Roku TV screen is black but audio is still coming out

@Snakeberg @Karis8824 

Thanks for the post.

Customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: TCL 55" Roku TV screen is black but audio is still coming out

I have this problem.  I tried the reset method but it didn't help. I have read that LED backlight failure is common for TCL TVs that are relatively new. My TCL is just past warranty.  I will not purchase another TCL tv.

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Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

This is a common problem with TCL. Neither TCL nor Roku correct the problem. Would love to know if anyone has filed a class action suit against both companies?

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Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

Mine is having the black screen problem every time I turn it on too. I have to press the hard reset button on the side. Then it shows up just bright enough to setup the TV in the dark. Once I go though the setup, then do a system restart in the menu it seems to work fine. This seems like it could be a software issue. 

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Roku Employee
Roku Employee

Re: TCL 55" Roku TV screen is black but audio is still coming out

@JasonT 

Thanks for the information regarding the issue you are experiencing.

As stated in my previous post, customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

No, the method I used works to bring picture back fine. The TV works. But I get black screen on the next startup. This is clearly a software issue with the Roku OS.

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