Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Snakeberg
Level 7

TCL 55" Roku TV screen is black but audio is still coming out

I was watching a show through my cable provider and my screen went blank. I was still able to hear what was happening, but could not see anything. I have looked up multiple ways to fix this like restarting, unplugging, and even using the button on the side to factory reset. Is there anything else I can do to fix this that does not involve opening my TV up? 

34 Replies
Karis8824
Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

Mine is doing the same thing. I've tried the reset but nothing has worked.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55" Roku TV screen is black but audio is still coming out

@Snakeberg @Karis8824 

Thanks for the post.

Customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
FyvushPhilman
Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

I have this problem.  I tried the reset method but it didn't help. I have read that LED backlight failure is common for TCL TVs that are relatively new. My TCL is just past warranty.  I will not purchase another TCL tv.

Exasperated
Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

This is a common problem with TCL. Neither TCL nor Roku correct the problem. Would love to know if anyone has filed a class action suit against both companies?

JasonT
Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

Mine is having the black screen problem every time I turn it on too. I have to press the hard reset button on the side. Then it shows up just bright enough to setup the TV in the dark. Once I go though the setup, then do a system restart in the menu it seems to work fine. This seems like it could be a software issue. 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: TCL 55" Roku TV screen is black but audio is still coming out

@JasonT 

Thanks for the information regarding the issue you are experiencing.

As stated in my previous post, customers have reported that after unplugging the TV for 5-10 minutes then plugging it back in again, they were able to resolve the issue. Have you tried this method already?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
JasonT
Level 7

Re: TCL 55" Roku TV screen is black but audio is still coming out

No, the method I used works to bring picture back fine. The TV works. But I get black screen on the next startup. This is clearly a software issue with the Roku OS.

0 Kudos
Burrcool
Level 7

TV Screen

I’ve had my Roku tv since 7/20. The screen now only plays sound, no picture only black and white bars. Any ideas how to resolve this?

0 Kudos
makaiguy
Level 21

Re: TV Screen


@Burrcool wrote:

I’ve had my Roku tv since 7/20. The screen now only plays sound, no picture only black and white bars. Any ideas how to resolve this?


Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos