I’ve had my Roku tv since 7/20. The screen now only plays sound, no picture only black and white bars. Any ideas how to resolve this?
Burrcool wrote:I’ve had my Roku tv since 7/20. The screen now only plays sound, no picture only black and white bars. Any ideas how to resolve this?
Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.
Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Roku-TV/m-p/514423#M6
MY six months old TCL 65" is gone black with only sound ...I had to unplug my cable box two times and restart it again to get the TV to work...and this is happening every other day...Not normal..I see that too many people are experiencing the same thing
My Roku tv has sound but no picture just a white screen
My tv just has sound and a white screen
Hi Julie47,
Thanks for reaching out to the Roku community!
If you are having an issue with your Roku TV screen going blank but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes then plugging the Roku TV back resolves the issue.
If the issue still persists, you'll need to get in touch with the manufacturer of your Roku TV. You can locate their support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...
Thanks,
Mary
