Discussions

[Donsfan1903]

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@RokuDanny-R wrote:

@Donsfan1903

Thanks for the post.

For more information about setting up your subwoofer, we would recommend taking a look at our Support page here: Set up a wireless subwoofer

If you are still unable to resolve the issue, can you please provide the serial number/device ID ofnyour Roku device ? I'll be able to assist you further from there.

Thanks,
Danny

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hi there I tried pairing subwoofer again but still no luck , as I said originally I’m in the UK and got the sub from the US .. I plug it in it powers up and enters pairing mode ,blinking light on back … using the streambar remote to enter pairing mode only brings up the remote as per the pic no options for anything else .. 
as requested here are the serial numbers/Device ID’s 

model 9102EU - Roku Streambar

serial number YLOO79661856

software version 10.9.0 build 4209-95

Device ID 2E1147661856

Subwoofer 

model 9201X

FCC ID TC2-R1032

SN R401F750588

i only bought the sub as someone from Roku said on here that although they are not officially on sale in the UK they could still be bought online and used ..

Thanks for your help Jack