Discussions

[RokuMary-F]

Hi @morganc14,

Welcome to the Roku Community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Ilynch]

Hello @RokuMary-F,

I responded to your email with the pertinent information a few days ago but have not heard back.

Do you need me to post the info here as well?

Thank you,

Ian 

[RokuMary-F]

Hi @Ilynch,

Thanks for following up.

Upon checking, I haven't seen any additional information or response to what I previously requested. Please provide us with the serial number of your Roku device and issue details and I'll have our Support team reach out directly to assist you further.


Best regards,
Mary

[Ilynch]

Ok, thank you. Here is the information you requested.

Model

Serial number

9102R - Roku Streambar

YL007K093662

Software version

11.5.0 • build 4312-95

Uptime

3 days 2 hours 50 minutes

Roku support

roku.com/support

Device ID

2A1137093662

Network name lanternet

IP address

192.168.5.231

wireless MAC address

84 EA:ED:7A:8A:87

[Ilynch]

Hello @RokuMary-F,

Still haven't heard back from anyone on this.

Just wanted to make sure you saw the info I shared.

Thank you.

[RokuMary-F]

Hi @Ilynch,

Saw your post!

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

We appreciate your patience for the time being.


Best regards,
Mary

[allistairbarrat]

Hi, I have the same issue with the streambar crackling continously, very frustrating, I've tried resetting the unit but no joy.

Unit info:

Model 9102EU

Serial no. YL00CS180440

Hoping you can help,

Thanks in advance.

[RokuKariza-D]

Hello @allistairbarrat

Thanks for the post.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

All the best,
Kariza

[Wetzejt]

Same issue. What did Roku do for you?

[RokuNimfa-C]

Hi @Wetzejt,

Sorry to hear you are having an issue with your Roku Streambar. Would you mind giving us more details about the issue you are experiencing? What troubleshooting steps have you already taken to try to resolve the issue?

Send us here as well the serial number of your Roku Streaming device so we can best assist you further. You can get this information by going to Settings>System>About. 

Keep us posted with the details. 


Regards,
Nimfa