Discussions

[Cf22]

Mine is having the same issue. Speaker is quieter than it used to be, it's Crackling with any bass sounds, sounds terrible- Thing:s only six months old! serial number YL007L562436

[RokuKariza-D]

@Cf22

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[Lbeck723]

I am having the same issue my serial number is YL00AK684889

[RokuMary-F]

Hi @Lbeck723,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue?

With more detailed information, we will be able to assist you further.


Best regards,
Mary

[Rick-08]

Hi! Just bought my Roku streambar and I’m experimenting the same issue. My serial is YL009J604864. 
Thank you in advance.

[RokuKariza-D]

Hey @Rick-08

I hope you're doing well.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[waikiki968]

My StreamBar does the same.  S/N is 2A1110645433.  Distorted sound seemingly from bass.

[RokuMary-F]

Hi @waikiki968,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you through email.

Please let us know if there's anything else we can help you with.


Best regards,
Mary

[RokJohn]

I’m having the same problem with my two Roku Streambars and tried several things but haven’t been able fix it. 

SN#1: 2A1095044722

SN#2: 2A1092786959

[RokuMary-F]

Hi @RokJohn,

Thanks for posting in the Roku Community!

I have forwarded these details to the Support team for further review. They will follow up and assist you through email.

We appreciate you bearing with us in the meantime.


Best regards,
Mary