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dick74

I have a 65” Samsung model UN65CU7000 TV and a new Streambar that is giving me all sorts of trouble.

For about four years I had a Roku Streaming Stick+ connected to the TV and had no problems at all. Then about six months ago I replaced the stick with a Streambar. It worked fine for about three month. The Streambar has been giving problems for the last three months. (maybe since the last software update last October)
About twice a week, when I turn on the TV, I get a message saying that the connected device (the Streambar) has no power. But it is powered up. I have to pull the power plug and reinsert to continue.
About once a week it freezes. There is no sound and none of the remote buttons work. Then after 30 seconds or so the Streambar reboots.
About three times a day the sound either cuts in half or drops out completely. I have to exit the current app (all apps fail the same way) and then reenter the app.
Simple things like going to the Home screen can take up to 10 seconds. The old Stick took 3 or 4 seconds.
System restarts through the system menu, the hidden menu (where you start by pressing Home 5 time), or power cycling is no help at all.

None of the problems are related to any one app. All apps can give the same problems.

The Streambar Serial No. is YL004V762354 – Device ID is 2A13D4762354

Model No. is 9102R - Software Ver. is 14.04 – Build 12221 - Oct. 11, 2024

RokuEmmanuel-D

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