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[JFOX1]

Followed instructions several times.   Speakers do not synch with screens and causes an echo with the tv speaker.   There was an option to choose wireless speakers on setup and we tried that.  It says that the tv speaker will be turned off, but it is not.  The TV speaker is synched with the screen, but the wireless speakers don't.  We tried factory resets, and multiple times with the instructions.   Love the sound, but the lack of synching will drive you nuts.

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @JFOX1!

Thanks for sharing your experience here, and we'd like to be able to help you sort this out. 

Here are a few steps you can check and potential fixes to help narrow down the problem. We understand you may have already gone through these options, but we want to ensure that nothing has been overlooked before we proceed. 

1. Are all titles on a channel or device affected?
   When you encounter an A/V sync error, stop the playback of the movie or TV show and try a different title. If you are playing a video game when you encounter an A/V sync error, try another title on the same game console. If you determine that the sync error is isolated to a single title, it is likely that the movie, TV show, or video game is poorly authored or damaged. With streaming content or content from your cable/satellite provider, try watching the movie or TV show on another channel. With physical media, try cleaning the disc or replacing it with an alternate copy.
   
   If the A/V sync error affects multiple titles, continue to the next step.

2. Are all devices affected?
   If multiple titles are affected, switch your TV to a different device (from the one where the A/V sync error was discovered) and play a movie, TV show, or video game on the new device. If you discover that the sync error only occurs on the original device, try restarting that device.
   
   If the A/V sync error occurs with multiple titles on a single streaming channel, close the channel and try watching content on another streaming channel. If the A/V sync error goes away, re-launch the original streaming channel and resume playback of the same titles to determine if the sync error was an isolated event. If multiple titles are still affected only on one streaming channel, contact the service provider to report the issue.
   
   If the A/V sync error affects all devices, continue to the next step.

3. Try adjusting TV settings
   Try adjusting the TV settings described below to help fix an A/V sync error. Consult online documentation for your TV model or contact the manufacturer directly for detailed instructions.
   
   
   • • Some TV models have an A/V Sync feature that can often be found in an Audio sub-menu within the Settings menu on your TV. If the feature exists on your TV, try adjusting it to see if A/V sync improves. The feature may also be called something like Audio delay or Lip-sync.
     • Use the following suggestion if the sound is distinctly heard before you see the picture.
       • Turn off any advanced video processing on your TV, such as motion smoothing or video noise reduction. These controls are often found in a Video or Picture Settings sub-menu within the Settings menu on your TV.
     • Try the suggestions below if the sound is distinctly heard after you see the picture.
       • Set your TV's digital audio output to PCM. You can often find this setting in an Audio sub-menu within the Settings menu on your TV.
       • Try turning off Game Mode if the setting exists on your TV.

If none of these work, let us know, and we’ll dig deeper to figure it out. Hope this helps!

Best of luck,
Emman