So I bought a Roku Premiere | 4K/HDR Streaming Media Player with Premium High Speed HDMI Cable and Simple Remote a few months ago feom Walmart. It was working fine up until this past Saturday. Now when I watch my shows, the audio gets corrupted & at one point cut out completely. I have switched audio ports, HDMI ports, and even TV sets but the result is always the same. I have even routed the audio through my smartphone and it still produces the same results. Does anyone have any suggestions? As I mentioned before I've changed HDMI ports and even TV sets with the same results.
Hi @DarkRegal.
Thanks for following up!
A factory reset clears the majority of data from your Roku device and restores it to its factory default configuration. Specifically, the process will:
You may need your physical Roku remote to set up your Roku streaming device.
Visit our Support page for further details about Factory Reset.
If you need further clarification and assistance, let us know, and we'd be more than happy to continue to do so.
All the best,
Carly
Hi @DarkRegal,
Welcome to the Roku Community!
Thanks for taking great troubleshooting steps. Have you tried the factory reset? If not, you can follow these steps:
You can visit our support page for further references: How to system restart or factory reset your Roku streaming device?
Let us know how it goes.
Best regards,
Chel
Will that log me out of all of my apps? Will that also force me to download all of my apps again? I no longer have my remote so I hope I can still use my smartphone mobile app. Please let me know if it will delete all of my information.
Hi @DarkRegal.
Thanks for following up!
A factory reset clears the majority of data from your Roku device and restores it to its factory default configuration. Specifically, the process will:
You may need your physical Roku remote to set up your Roku streaming device.
Visit our Support page for further details about Factory Reset.
If you need further clarification and assistance, let us know, and we'd be more than happy to continue to do so.
All the best,
Carly