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Start up screen upon installation. Is this normal?

I just purchased a 43" unit from Walmart and got a strange screen during start up. It looks like a screen crash report for screen damage. Funny that the screen fully operates but I can't go beyond that screen. Is this a major problem? I am including a pic of of the issue. I had the unit delivered and, since I am disabled, returning it physically to the store would be a major chore. Any help would be appreciated. Thank you!Photo on Start UpPhoto on Start Up

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Community Streaming Expert

Re: Start up screen upon installation. Is this normal?


You should give Eduardo a call over at his TV repair shop.  Looks like he has dealt with this issue before.



Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102