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[bvd1022]

Hi,

I have a JVC Roku TV that I purchased about I want to say three years ago that is a 50 inch model for my bedroom/office. Normally I have no complaints about it, never really have a problem with it. Tonight I got up to eat dinner and when I got back I had some picture distortion and a few horizontal lines going across the screen. I tried rebooting it from the remote, unplugging it, and I also tried doing the reset options. After doing a factory reset and relinking the TV to my account, I'm still having the same issue. Can anyone point me in a direction where I can fix this? 

Thanks for your time.

[RokuJohnB · Accepted solution]

Hi @bvd1022,

Thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps that you have taken so far. 

Have you tried contacting Roku TV support yet to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can locate their support contact information here: Contacting Support for Your Roku TV - Roku Community

If you have any other questions or concerns, please let us know.

Best regards,
John