Hi @Bellam_a,
Thanks for the post.
I'm sorry to hear about the experience that's not what we aim for. If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.
Please keep us posted.
Best regards,
Mary
Mary F.
Roku Community Moderator