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Level 7

Search option disappeared on Roku TV

I've had my TCL Roku for about two years, and suddenly today, my search option was gone on my home screen. I suddenly can't search for any shows or movies. What happened? I didn't reset anything and I had the option initially since I had purchased the tv. Help! 

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Roku Employee
Roku Employee

Re: Search option disappeared

@hannahtbloom 

Thanks for the inquiry.

Are you still experiencing this issue? Can you please provide us with a screenshot of your Home screen menu options?

In addition, can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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