Discussions

[RokuJohnB]

Hi @Vgatkinson1,

Thank you for updating us!

We will be more than happy to take a closer look into this concern that you have. Could you send us a photo or video of your running problem?

We look forward to hearing from you soon.

Thanks,

John

[RokuTakashi · Accepted solution]

Thanks for keeping us posted @Vgatkinson1,

As a last option, let's perform a factory reset on your Roku streaming device. This solves a lot of system issues and glitches that commonly occur to Roku streaming devices. Kindly be informed that once you factory reset your device, it will remove all the channels, settings, and will need to re-activate your Roku device again. 

To factory reset your Roku device. here's the link to the FAQ page: How to system restart or factory reset your Roku streaming

We hope this works.

All the best,
Kash

[MrDoh]

I ended up disabling the screensaver. Hardly ever see it anyways, turn Roku on and off all the time :-). Works a treat.