Discussions

[ThisTVisGarbage]

To both Kash and Takashi. Thanks for doing nothing, if you bothered to read my problem instead of posting cookie cutter answers to things you didn’t read you would know I’ve already tried all of the solutions you guys offer. It’s clearly a problem with the Roku Update just like it has been before.

[RokuEuniceL]

Hi there,

Thanks for keeping us posted here in the Roku Community!

We regret to hear about what happened on your Roku TV. If the issue persists on the Roku TV after attempting the troubleshooting steps, we suggest contacting the TV manufacturer's customer support team to report the issue and get help. In this case, there might be an issue with that specific TV that needs to be addressed with an update from them. Please check here to get support for your TV.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice

[ThisTVisGarbage]

Sorry but no. They already told me it was your problem not theirs. And considering this issue is happening to multiple brands partnered with Roku you expect me to believe different companies are all having the exact same hardware issue? Instead of the much more logical answer that it’s the Roku OS they all have. Especially considering that was the problem before too! You guys literally gaslit customers for pages before closing the thread out because it was no longer an issue because you fixed the Roku problem. Which you only admitted was the problem on the last page as you locked the thread after leading a bunch of customers to believe it wasn’t your problem. Never buying another Roku tv and telling all the people I know looking for 4K tvs to stay away because they just don’t care about customers.

[RokuCarly]

Thank you for the added information, @ThisTVisGarbage.

We sincerely apologize for any trouble and inconvenience this may have caused. 

Rest assured, we will communicate this with the appropriate Roku team for further review. 

Please don't hesitate to let us know if there's anything else you'd want us to address, and we'd be more than willing to listen and take appropriate action.

Best regards,
Carly

[dchamlin]

We have had our Roku 4K series TV since the fall BUT have only used it maybe two weeks since it is in a vacation home.  Now black screen.  Customer support no help. Unplug and plug (like I didn’t think of that). Didn’t even suggest a hard reset (which I have done as well).  That’s all they could tell me … well besides an engineer would be in touch in 2-3 days. Are you kidding me?  First and last time buying Roku.  Unbelievable.  As seniors we are going to now have to hire someone to get it off the wall for us because it is too heavy, return and hire someone to reinstall a new TV whic I can promise will not be a Roku.  After truly about 10 days of real usage.