Discussions

[Anne_and_JamesB]

This did not help my issue with the popping sound.  I feel like this is total waste of $180!!!  How do I resolve this issue or get my money back?

Thanks,
James

[RokuDanny-R]

@Anne_and_JamesB 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[JasonP]

I am having the same issue with subwoofer popping sound, has this been resolved?

Factory reset on the subwoofer did not work.

[maxamillion]

It was never resolved for me, but it seems to only happen with Google Play Movies so we just don't rent movies on that app anymore.

[RokuDanny-R]

@JasonP 

Thanks for the inquiry.

As stated in my previous post, if you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Danlarrivee]

I have a 65” Roku tv, and I’m getting the random popping thru my sound bar sub. I switched to a new soundbar and sub, and same problem. I can’t figure out how to PM you...

[RokuDanny-R]

@Danlarrivee

Thanks for the post.

For more information about how to send a PM, visit our Community post here: Welcome to the Community

Thanks,
Danny

[Anne_and_JamesB]

After going through 3 replacements (2 from Amazon & 1 directly from Roku), countless resets and repositioning the device, I eventually opted for a refund a got my money back!!!

[mysterion]

I am having the same problem, factory reset did not resolve it.

[mysterion · Accepted solution]

I moved my subwoofer closer to the sound bar, from 10 feet to 1.5 feet, and the issue seems to be resolved.