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Anne_and_JamesB
Reel Rookie

Re: Roku wireless subwoofer popping noise

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This did not help my issue with the popping sound.  I feel like this is total waste of $180!!!  How do I resolve this issue or get my money back?

Thanks,
James

RokuDanny-R
Retired Moderator

Re: Roku wireless subwoofer popping noise

Jump to solution

@Anne_and_JamesB 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
JasonP
Newbie

Re: Roku wireless subwoofer popping noise

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I am having the same issue with subwoofer popping sound, has this been resolved?

Factory reset on the subwoofer did not work.

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maxamillion
Reel Rookie

Re: Roku wireless subwoofer popping noise

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It was never resolved for me, but it seems to only happen with Google Play Movies so we just don't rent movies on that app anymore.

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RokuDanny-R
Retired Moderator

Re: Roku wireless subwoofer popping noise

Jump to solution

@JasonP 

Thanks for the inquiry.

As stated in my previous post, if you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos

Re: Roku wireless subwoofer popping noise

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I have a 65” Roku tv, and I’m getting the random popping thru my sound bar sub. I switched to a new soundbar and sub, and same problem. I can’t figure out how to PM you...

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RokuDanny-R
Retired Moderator

Re: Roku wireless subwoofer popping noise

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@Danlarrivee

Thanks for the post.

For more information about how to send a PM, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Community Moderator
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Anne_and_JamesB
Reel Rookie

Re: Roku wireless subwoofer popping noise

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After going through 3 replacements (2 from Amazon & 1 directly from Roku), countless resets and repositioning the device, I eventually opted for a refund a got my money back!!!

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mysterion
Reel Rookie

Re: Roku wireless subwoofer popping noise

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I am having the same problem, factory reset did not resolve it.

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mysterion
Reel Rookie

Re: Roku wireless subwoofer popping noise

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I moved my subwoofer closer to the sound bar, from 10 feet to 1.5 feet, and the issue seems to be resolved.

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