Discussions

[RokuTakashi]

Hi Community users.

Thanks for flagging this to us.

We're sorry to hear about the experience you had with the Plex channel running slow and lagging. We'd like to know more details about this. Would you be so kind as to provide the following information?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

We look forward to hearing back from you.

All the best,
Kash 

[brummer]

Hello,

The Plex app on my TCL Roku TV has become extremely slow since the update.

TCL model: 65S533-CA

Hardware ID: A116X

Software version: 12.5.0 – build 4165.88

Device ID: S05HY08UA1NJ

[RokuERey]

Hi @brummer,

Greetings from the Roku Community!

We have communicated this information to our engineering team for further investigation and as additional insight into this case.

We'll make sure to provide an update here once we have information available about this.

Thanks,

Rey

[Extremejm]

The same problem is happening with my roku device as well.  It is only the plex app that is not functioning properly.  The menus within plex and the movie controls are painfully lagged

[heywally]

Yep, me too, discovered yesterday, unusable. Hoping for fix very quickly.

[House1010]

I've also had this issue. I just did a system restart on my TV and as of right now, the Plex menu isn't lagging.

[RokuTakashi]

Hi, Community users!

Thanks for posting here in the Roku Community!

We're aware of this issue, and our engineering team is working on this issue for a fix. For the time being, we'd like to ask for further information regarding this so we can provide an update to our team. Kindly provide the following details below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We look forward to hearing back from you.

All the best,
Kash

[Andreaci]

I was having the same exact problem.

Everything in the Plex app has become sooo slow and laggy.

Updated again the device(Roku ultra) with today's version (12.5.0.4167) and the situation improved drastically. It's now back to normal!

[RokuCarly]

Thanks for bringing this to our attention, @Andreaci.

Rest assured that our Engineering team will gladly sort this out as soon as possible, as your convenience and satisfaction are what we aim for. Kindly provide us the following details requested by @RokuTakashi for us to forward your concern effectively. 

We'll be anticipating your response.

Kind regards,
Carly

[AvsGunnar]

@Andreaci 

According to the Plex team, the 4167 build is the build that apparently resolves this issue for those on Roku OS 12.5.

The 4167 build becomes available today so hopefully devices will begin to be automatically updated.

Otherwise, try pushing a manual update Settings/System/Software Update from the Roku device.