Hello Community Users!
We appreciate you for taking the time to share your post,
Thank you for bringing to our attention the issue you encountered with your MAC address wifi hardware missing. We're pleased to assist.
- How long have you been having connection issues?
- Does this happen on every channel/ different device features that need an internet connection?
- Has this happened before?
- Were you able to connect it back to the internet after it happened the first time?
Troubleshooting:
1. We need to check your System Info screen
Go to Home on your Roku device
- Navigate to settings
- Select Network
- Select About
2. If the Wireless MAC Address displays all 0’s, then try performing a System restart.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
3. Once the System restart is complete, check if the MAC address still displays all 0’s. If this is the case, then perform a Factory reset.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Advanced System settings
- Select Factory reset everything
4. After performing a factory reset, check if the connection issue persists. If the Wireless MAC address remains displaying all 0’s, or if the connectivity issue persists, this can be identified as a hardware issue.
Please keep us posted on what you find out and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
Arjiemar
Roku Community Moderator
