Discussions

[Anitaj26]

So i came home, turned on my tv like I usually do only to find that it had a slight lag. No biggie, it’s happened before and usually restarts itself so I figured that what would happen. Instead, the volume started rising by itself (which scared the **bleep** out of me) and the remote wouldn’t work. Everytime I would try to lower it, it would just go back up. I’ve tried restarting it TWICE and it’s STILL doing it. So I’m left to believe it’s the tv at this point. 

[RokuMary-F]

Thanks for reaching out @Anitaj26,

We'd like to gather more information about the issue you're running into. Does the issue only occur on a specific channel or all channels on your Roku device?

Please let us know and we'll continue assisting you from there.

Thanks,

Mary

[ThiagoCardoso]

It happens with my TV as well!

how can I solve it?

[RokuDanny-R]

@ThiagoCardoso

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What specific Roku model device are you using, or are you using a Roku TV? When does this issue occur? What are the steps to replicate the issue? If you remove the batteries from your remote, do you see the issue happen?

With more detailed information, we will be able to assist you further.

Thanks,
Danny