Discussions

[CKU2]

I did that a couple of weeks ago, spend several hours and 2 phone calls to internet provider to get the internet to work again on that TV, whatever they did fixed the TV but  screwed up the computer internet connection.  This is a westinghouse smart roku TV, maybe 3 years old, my very old insignia doesn't ever screw up.  It has a roku devise plugged in.  I will not get another roku TV, will get one that takes other devises as this is the 2nd on that screwed up, the first one was returned immediately on warranty and it was an Element.

My westinghouse is doing it again, it either blips back or freezes on Prime video and won't load 2 apps as of today - so far.  I so do not have another 4 hours to waste making it work.

[RokuJohnB]

Hey @CKU2,

Greetings from the Roku Community!

We're sorry about your experience, and I'd like to gather more information about your concern.

Can you please provide the details below?

• Are you getting any error messages or codes?
• What troubleshooting steps have you taken so far?
• When did the issue start?

We'll wait for your response.

Thanks,
The Roku Community Team