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Reel Rookie

Roku TV: Error Code 004 - need assistance

Still no updates on this? Brand new Hisense. Has IP, Ethernet, won’t update. Says an update is available. Error 004 internal error. 

tried a manual update. Still fails. 

This is a TV a with built in ROKU. No microSDs to remove.

was there any answers? It won’t work on wifi, or hotspot, or Ethernet (even though I see it connected).

has anyone got answers? I’ve tried all the troubleshooting.

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Reel Rookie

Re: Roku TV: Error Code 004 - need assistance


This is the answer for anyone still looking for this. 

Error Code 004, can't update, HISENSE or TCL TVs not updating but connecting to the internet.

I had done the following JUST in case. 

1) Downloaded the newest software onto a USB
- tvupdate.roku.com

2) Did the reset (held down for 20+ seconds) 

3) Since I was hardwired in (suggested) it auto updated

4) once complete, it worked perfectly.

Really frustrating it took 24 hours to find and fix. But it's done. 


Re: Roku TV: Error Code 004 - need assistance

I had the same problem with a new Hisense; downloaded to a usb and still failed at the last step: put in 6 digit response code and gets: software update failed. Please try again.

How did you do your 3rd step? Thanks.

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Re: Roku TV: Error Code 004 - need assistance

Roku what the helllllll. Can we get a fix for this?

Retired Moderator

Re: Roku TV: Error Code 004 - need assistance


Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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Re: Roku TV: Error Code 004 - need assistance

I’m having the exact same issue. I can get out of recovery mode using a USB update. But then when I try to connect to a network (wireless or wired), it can’t update (error 004). Please help.

Roku TV A118X

TCL model 505535

Serial number X0030091U9MS