Discussions

[sdornbrock61]

My Roku is only 8 months old (Roku Streaming Stick 4K).  The remote turns ON the tv but to activate the Roku device I need to wake up the device by hitting any button on the screen to get to the home screen.  The Roku would not respond at all and I was stuck on the dark screen and would not take me to the Roku home screen.  I had to unplug the device from the TV to get past this issue

[RokuTakashi · Accepted solution]

Hi, @sdornbrock61 

Thanks for posting, and welcome to the Roku Community.

We understand that you're having an issue with your Roku Streaming Stick 4K, and we're here to assist. We'll provide a series of troubleshooting steps that you can try to address the issue. Follow the instructions below:

• Try a different HDMI port where your Roku device is connected.
• Connect the Roku Streaming Stick 4K directly to the wall outlet, and not the TV.
• Perform a system restart by navigating to Settings > System > Power (skip if not available) > System Restart.

Once these steps have been performed, please check to see the effectiveness of the troubleshooting.

We hope this works.

Best wishes,
Kash

[LLD22]

Ok tried that and no luck. The remote works for a moment, sometimes asks me to connect to the wifi which I did, then the remote just quits.  I have had this issue with this tv on and off since I got it. Whenever we have a power outage or internet issue I go through this.  I tried resetting the Wifi, unplugging, changing batteries etc.  Usually one of those steps works but not this time.  All other devices including my Roku in another room work fine

[Robwilkins]

No my remote is not responding

[planitadams]

i have the same issue. It was a sudden issue. And maybe I’m missing something but, how is it possible to go to settings to do a reboot when I can’t even get to the Roku Home Screen? 

[planitadams]

I’m having an identical issue. And same, all other instances in other rooms works fine.

[renojim]

@planitadams, you can reboot the TV by unplugging the power for several seconds.

[Buddysam123]

Roku not responding on TV. I've tried a different port and changed the batteries in the remote. Nothing works. This happens often. 

My Roku is 1  1/2 years old.

[SakiBomb72]

I'm having the very same issue

[StevenCee]

Roku Channel not working for me either, and only audio is working on my OTA channels. This all began late last night.. I noticed that my TV had been recently updated to OS14, which makes that the likely suspect in this mess. Also Netflix won't play anything, but will at least show its menu...