Discussions

[Dph]

Just got Roku tv 3 days ago. Every time I shut off tv I have to re-register and login to Disney, Hulu, MLB, Netflix…in other words ALL OF THEM. I have not had this issue on iPad, PS4, phone, etc. What is this and what fixes it. Don’t say reset the system, I’ve done that twice same result. 

[RokuJharra-Q · Accepted solution]

Thank you for joining us here in the Roku Community, @Dph1!

We understand you're having an issue with your Roku TV channels, which keep logging you out every time you turn them off. We'll do our best to help you fix it!

Before we proceed, may we ask when you experienced the issue? Did you receive any error messages? Also, could you please let us know the build version of your software? You can find this information on the Roku home screen under "Settings," "System," and "About." In the meantime, please try to do a system restart on your Roku device and check if it makes any difference.

You can follow these steps to restart your device:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[BoxcarRacer]

I’m having the same issue. I have to log into Disney plus every morning. But no error codes, I’ve restarted and checked for updates. I have a soundbar pro. 

[RokuTakashi]

Hi, @BoxcarRacer 

Greetings, and welcome to the Roku Community.

We see that you're having the same issue as described by the original poster in this thread, and we'd be glad to help. For this matter, we'd like to collect further information for us to review this case and investigate the issue that occurred on Roku Soundbar. Kindly provide the following details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once we have this information, we'll be able to examine the issue more closely and take the necessary actions to address it.

Your response would be much appreciated.

Best wishes,
Kash