Channels & viewing

[RokuRiamie-D]

Hi @Tlmiz,

We'd like to coordinate this with our Roku team.

Share some details.

• OS and build version (Press Home 5x, Back 5x)
• What exactly happens when you play content on the Roku Channel?
• Picture or Video showing the issue.
  How do I insert an image in a post? 
  Upload the video to Google Drive then copy and paste the link

We look into it.

Roku Community Team

[Tlmiz]

@RokuRiamie-D This will be the 3rd time I’m sending this information.

There’s no error, I hit play and the screen just quickly refreshes. 

version: 14.5.4, build 5924-91

issue ID 75-116-384

[RokuRiamie-D]

Thanks @Tlmiz,

We’ve passed your info along to our team, and we’ll keep you in the loop as soon as we have more details.

Thanks again,
Roku Community Team

[badgerboo]

I can not load a single roku channel and watch it .i have a #roku#Roku tv and a subscription to various add on channels .when i hit the play now button ,nothing happens smh

[JWS9518]

Try doing either a system restart or unplug the power for a minute and see if that helps clear the cache.  Also, check your network connection on the TV.

[RokuJohnB]

Hey @badgerboo,

Greetings from the Roku Community!

Here are the troubleshooting steps that @JWS9518 provided above.

Restart your Roku TV: Home> Settings> System> Power> System Restart

To power cycle your Roku TV: Unplug the power cord from the back of the TV and the wall outlet for at least 10 seconds, then plug it back in. 

Check connection: Home> Settings> Network> Check connection

We hope this helps.

Best,
The Roku Community Team

[Whitedog]

I see the problem everywhere. None of the solutions work and they want a screen pic of the error. Roku says they are working on it. I believe Roku has a huge problem they are trying to keep on the down low. I see ONN TV’s with Roku doing this and TCL with Roku built in doing this. Roku apparently cannot and will not solve the issue and hopes it goes away. Now I need to buy a new TV and not with ROKU.  As business practice. 

[RokuRiamie-D]

Hi everyone,

Please describe what happens when you try to play content in The Roku Channel. Does it return to the home screen, freeze, or stay on a loading screen? A picture or video of the issue would be helpful for our investigation.

• How do I insert an image in a post?
• Video clip: Upload the video to Google Drive, then copy and paste the link to your post.

Keep us posted.

Roku Community Team

[Tlmiz]

It just refreshes: https://drive.google.com/file/d/1etJzekHeVOyUG_9MYmcwkgGsSnA9cXLu/view?usp=drivesdk

[RokuRiamie-D]

Thanks @Tlmiz,

We have forwarded it to our Roku team and will keep you posted when we have more information. Thank you for your cooperation.

Roku Community Team