Discussions

[Rjvthunderbolt]

I have a 65" Roku brand television. The live, broadcast channel guide always says "No Information" for every channel until I've viewed each channel (cycling through channels manually).

How can I get it to load the channel information without having to scan through each channel manually? I've tried system restarts and software updates. Neither of these have fixed the problem.

Please let me know if you need more information.

Device type: 65" Roku Select Series 4K TV - Model G848X

Software Version: 13.1.4:1512

Device ID: SONU43DWDD70

Added: May 3, 2024

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Rjvthunderbolt!

Thanks for bringing this to our attention. Rest assured that we'll help you determine the cause of the missing channels on your Live TV channel guide and find you the best resolution possible.

In this case, we will be coordinating this with the team to conduct a thorough investigation. And it would be great if you could provide us with additional information such as follows:

• A photo of what you are seeing when you open the Live TV Guide.

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

Warm regards,
Carly

[Rjvthunderbolt]

I've attached some photos of the guide and the tracker information for ID 70-354-446.

Thank you for your help! 

[RokuJechealR]

Thanks for providing us with your device information, @Rjvthunderbolt.

Please be aware that we have passed along your concerns and details to the appropriate Roku team for further investigation.

Once more information is available, we'll be sure to post an update on this thread.

Your patience and understanding in the meantime are much appreciated.

All the best,
Chel

[Enoch]

I am having the same issues, except I cant the info even after I have been in ther channel for awhile. here is my if i need it

[Rjvthunderbolt]

A recent update has solved this issue! Now when I open the live TV guide, all channels are populated with program data along with a new, added feature for other viewing options.

Thank you for forwarding this issue to the programmers. 🙂

[RokuJechealR · Accepted solution]

Thanks for letting us know about this, @Rjvthunderbolt!

We are more than glad to hear that the issue was resolved, and we express our gratitude for your patience, effort, and understanding in resolving the issue.

We couldn't be happier to assist you, and we thank you for this fantastic opportunity. Please let us know if you have any other questions or concerns.

All the best,
Chel